Terms of Service

Last updated: September 2026

These Terms of Service govern your use of the Lappy Rescue website and doorstep laptop, desktop, motherboard and printer repair services. By booking a service with us, you agree to these terms.

1. Our Services

Lappy Rescue provides doorstep diagnosis and repair for laptops, desktops, motherboards and printers across our serviceable areas in Delhi NCR. Lappy Rescue is an independent repair service provider and is not an authorised service center of any laptop, printer or hardware manufacturer unless explicitly stated on a specific page.

2. Visit & Diagnosis Charges

In Delhi, the visit and diagnosis charge depends on your distance from our Azadpur base: free within 5 km, then ₹99 (up to 10 km), ₹149 (15 km), ₹199 (20 km), ₹249 (25 km) and ₹299 (up to 30 km). In Noida, Gurgaon, Ghaziabad and Faridabad a flat ₹399 applies. The charge is shown in our online booking page and on service pages, and confirmed with you before the technician's visit. Distance from an automatically detected location is an estimate, and the final charge is confirmed when we call you. This charge, where applicable, is adjusted against your final repair bill if you approve the repair.

3. Quotes & Approval

After diagnosis, our technician will share the estimated repair cost, parts required (original/OEM or quality-compatible, as available) and expected turnaround time. Repair work begins only after you approve the quote.

4. Payment

Payment is due upon completion of the repair, via cash or digital payment as accepted by our technician. Prices shown on the website for specific services (e.g. SSD Upgrade, Windows Installation) are indicative starting prices; final pricing depends on your device model and condition.

5. Parts & Warranty

Warranty coverage depends on the type of service performed and the parts used. Please see our Warranty & Service Policy for details. Warranty does not cover physical/liquid damage occurring after the repair, or issues unrelated to the original complaint.

6. Customer Responsibilities

• Please back up your important data before handing over your device. Lappy Rescue is not responsible for data loss during repair.
• Please ensure someone authorised is present at the doorstep appointment to hand over/collect the device and approve the quote.
• Please share accurate contact and address details to avoid visit delays.

7. Cancellations

You may cancel or reschedule a booking before the technician's visit at no extra cost. If a visit charge applies and the technician has already been dispatched, the visit charge may still apply.

8. Limitation of Liability

While we take reasonable care during diagnosis and repair, Lappy Rescue's liability for any claim relating to a service is limited to the amount paid for that specific service.

9. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.