Warranty & Service Policy

Last updated: September 2026

We want you to know exactly what is covered after a repair. This policy explains our standard warranty terms across services. Your technician will confirm the specific warranty period for your repair in writing (via WhatsApp/invoice) before work begins.

1. Replacement-Part Warranty

• Screens, keyboards, batteries, chargers: Typically covered against manufacturing defects for the period stated on your invoice at the time of service.
• Original/OEM parts generally carry a longer warranty period than quality-compatible parts. Your technician will confirm which type is being used and the applicable warranty before installation.

2. Repair & Workmanship Warranty

For chip-level/motherboard repairs and other workmanship-based fixes, we offer a service warranty covering the specific fault that was repaired, for the period confirmed at the time of service. This does not cover new, unrelated faults that develop afterward.

3. Software & Installation Support

Windows installation, driver setup and similar software services include free follow-up support for a limited period (as confirmed on your invoice) for issues directly related to the installation performed.

4. Printer Service Warranty

Ink/toner refills and printer servicing are covered for print-quality issues directly caused by our service, for the period stated on your invoice. This does not cover new cartridges, paper-feed issues from customer-side paper stock, or unrelated hardware faults.

5. What Warranty Does Not Cover

• Physical or liquid damage occurring after the repair
• Damage caused by unauthorized repair attempts by a third party after our service
• Pre-existing issues not disclosed at the time of booking
• Normal wear and tear
• Data loss — please back up your data before any repair

6. Claiming Warranty Support

To claim warranty support, please contact us with your invoice/booking reference. Our technician will assess the issue and, if it falls within the warranty scope described above, resolve it at no additional labour cost.